FAQs
PAYMENT
Payment is due 14 days after the event. Any alternative payment options should be agreed upon prior to the event. Black On Black accept payment via credit, debit or bank transfer. A tax invoice will be generated and delivered to you. To confirm your booking you may be required to pay a 25% deposit. All prices are in NZD and exclude GST, unless otherwise specified. Late payment will incur fees.
URGENT TURNAROUND
Urgent Turnaround (delivery within 24 hours) or On-Site Turnaround (live editing on site, 10-20 photos) can be requested as an add-on, please see our prices for more details. Standard photo delivery time is 72 hours. Standard video delivery time is 7 days. Urgent Turnaround, On-Site Turnaround and Rush Jobs can be requested for additional fees. Delivery times can be extended during peak periods.
CHANGE OF PLANS
Events are fluid and can often change. Our photographers and/or videographers do their best to offer flexibility in timings, however changes to pre-arranged schedules are subject to availability. Should you require additional hours or an event timing change please let us know as soon as possible and we’ll do our best to accomodate. It is not guaranteed we’ll be able to provide additional coverage or event time changes.
POSTPONEMENT OR CANCELLATION
Cancellation or postponement of an event with notice given in advance of 14 days will incur no fees. Postponement within 14 days of an event may incur a fee up to 50% of the total agreed booking price. Cancellation within 14 days of an event will incur a fee of 50% of the total agreed booking price.
Our Team
Our team of photographers and videographers are skilled individuals who have a great understanding of the event industry. With a fun-loving approach, we enjoy capturing events and telling the story you’re creating. Our job is to showcase you and your event in the best possible light. We work hard to deliver quality content and a relaxed, professional experience. You can expect a Black On Black photographer or videographer to wear a black on black dress code, unless otherwise requested.
Creative BRIEF
A quality creative brief is important and goes a long way to ensuring clear communication. Black On Black require our creative brief form be filled out online. This allows you to share your requests and key notes with us before the event so that we’re best prepared. This form takes five minutes to fill out.
AMENDMENTS
Black On Black offer a high quality of professional work. If amendments are requested due to work not meeting professional quality, as seen within our portfolio, these amendments will be made free of change. If amendments are requested outside of our agreed deliverables prior to the event an hourly rate will be charged to make these changes. We recommend offering all creative direction prior to the event via the creative brief form or email. Any creative changes noted after the event has taken place may be charged at an hourly rate.
Our PROCESS
BOOK - Tell us about your event via our contact form and we’ll confirm with an email response.
SHOOT - Your Black on Black photographer and/or videographer will meet you on the day, run through the brief, and capture the event.
DELIVER - Our Black on Black editors will process your images and video, ready for delivery via a private online gallery.
WHAT TO EXPECT DURING AN EVENT
START- Your photographer and/or videographer will arrive approximately 15 minutes prior to the coverage start time. They’ll check in with the point of contact noted in the creative brief form. A quick run through the creative brief form will take place to align expectations and ensure nothing has been missed. Your photographer and/or videographer will begin capturing the event, details, space, guests, sponsors and key moments.
MIDDLE - Through out the event feel free to check in with your photographer and/or videographer should you have any critique or ideas on the go - our team are always open to live feedback. We understand that events can be fluid and so our team have a flexible approach.
FINISH - The job ends when the agreed coverage time is finished. Typically our photographer and/or videographer will track you down to say goodbye. Any coverage beyond the agreed booking time will incur an extra charge at half hourly increments. Our photographer and/or videographer downloads, processes and backs up all raw files before the editing process begins. You can expect delivery of your photo and/or video content as agreed prior to the event. From this point on all communication will continue via email or phone with our Black On Black studio manager.
CONTENT FORMAT
Photo - delivered in .jpeg format - 4000 pixels on the long edge, 300 dpi quality. A typical image file size ranges from 2- 5 MB approximately. This format is small enough to share easily via online and social media, yet large enough to print in small scale.
Video - delivered in raw format (if requested) in minimum .mp4 or .mov format - 25/50fps or 30/60 fps, 1080HD or 4K, flat colour profile. By special request we can deliver files in .log format. A raw collection of video files can add up to be a large total file, expect a download of between 500mb to 5gb. A finished video edit file is typically delivered in .mp4 or .mov format - 25fps or 30 fps, 1080HD or 4K, graded colour profile. This format is small enough to share easily via online and social media, yet large enough to retain high definition quality.
DELIVERY
Photo and video content are delivered via an online cloud storage system. We use dropbox, google drive, we transfer and various other cloud platforms. You will receive an email containing a hyper-link connecting you to a private website where you are able to view and download your content. We recommend downloading your files and creating copies for safe keeping.
VIDEO EDIT
When you request a Video Edit add-on you can expect to receive a copy of a draft video edit within 72-120 hours, unless you specify Urgent Turnaround which would enable us to deliver a draft video edit quicker, typically within 24 hours. Once you’ve received your draft video you’ll have the opportunity to make changes, add notes and leave feedback via our timecode stamped review tool. Our editors will take these changes and deliver a final version. This concludes the video edit process, however if you have further changes these can be made at an additional hourly rate. To clarify, one round of changes is included within the Video Edit add-on and any further edits will be charged at an hourly rate.
A finished Video Edit file is typically delivered in .mp4 or .mov format - 25fps or 30 fps, 1080HD or 4K, graded colour profile. This format is small enough to share easily via online and social media, yet large enough to retain high definition quality. Should you require specific formats, crops or specifications please let us know prior to the event taking place.
LICENSE OF USE
When a booking is made and event is captured, a license of use / media rights is delivered to the client along side their content captured. The license of use represents a full commercial use, worldwide in perpetuity. The license of use allows clients the freedom to promote, market and share your event photo and video files worldwide, forever. The license of use also allows the client to share and on-sell the images to sponsors and key partners directly involved in the event. The client should refer to the content creator for further use. The content creator retains original copyright and reserves the right to use content for promotional purposes, unless otherwise directed from the client. The license of use / media rights is not valid and active until full payment is received.
SERVICES WE OFFER
Black On Black specialise in capturing corporate events, conferences, awards dinners, conventions and brand launches. Black On Black also offer custom production for corporate photo & video requirements such as video production, video stories, highlights videos, studio photography, individual headshots, commercial studio photography. Black On Black do not cover for weddings, birthday parties or personal gatherings.